Six production AI engagements.

A production-grade GenAI chat agent as the always-on front desk for Durham County — multilingual, grounded in official county knowledge, with smart escalation and zero added headcount.

A bilingual AI voice agent that handled hundreds of calls in its first weeks, cut call times in half with live eAutomate lookups, and dispatched tickets through CEO Juice — no new seats.

A production AI email pipeline turning hundreds of insurance assignments per month into structured records inside Nexsyis — across every shop, every insurer, every format.

A senior-analyst-grade internal research agent — Slack-native, entitlement-aware, citing every claim from 200K+ internal documents inside the firm's own perimeter.

A multi-entity AP automation agent — ingesting invoices from mailboxes and EDI feeds, three-way matching against POs and goods receipts, and posting straight to the ERP.

An internal AI platform — orchestration, retrieval, tools, eval, and governance — that five product teams now ship agents on top of. Nine agents live in two quarters.