Case Studies 2026
Selected work · Production AI

Four production AI engagements.

Shipped in days · Running 24/7 · All in production

Case studies

01 — 04
Durham County, NC
01 / 04 · Government
Durham County, NC
Public sector · 350k+ residents

A production-grade GenAI chat agent as the always-on front desk for Durham County — multilingual, grounded in official county knowledge, with smart escalation and zero added headcount.

GenAI Chat Multilingual 24 / 7
10K+
Conversations handled since launch
88.2%
Resolved without human escalation
Read case study
Florida Tax Collectors Association
02 / 04 · Government
Florida Tax Collectors
Public sector · Statewide program

A multi-county AI program for Florida's elected tax collector offices — one platform, one repeatable standup, a dedicated agent per county. Chat live today; voice and internal agents rolling out.

GenAI Chat Voice · rolling out Statewide
12
County offices onboarded — and counting
20K+
Resident conversations in the last 12 months
Read case study
Office Interiors
03 / 04 · Service
Office Interiors
Office equipment · Maritimes, CA

A bilingual AI voice agent that handled hundreds of calls in its first weeks, cut call times in half with live eAutomate lookups, and dispatched tickets through CEO Juice — no new seats.

Voice AI EN · FR eAutomate
3,300+
Calls handled — still scaling
50%
Call time cut after integration
Read case study
Nexsyis
04 / 04 · SaaS
Nexsyis
Shop management SaaS · Collision

A production AI intake pipeline turning hundreds of inbound items per month into structured records inside Nexsyis — across every location, every upstream source, every format. Mechanism held private.

GenAI Pipeline Mixed-Format Intake Audit Trail
3,700+
Inbound items processed end-to-end
~28s
Avg. processing time per item
Read case study