Case Studies 2026
Selected work · Production AI

Six production AI engagements.

Shipped in days · Running 24/7 · All in production

Case studies

01 — 06
Durham County, NC
01 / 06 · Government
Durham County, NC
Public sector · 350k+ residents

A production-grade GenAI chat agent as the always-on front desk for Durham County — multilingual, grounded in official county knowledge, with smart escalation and zero added headcount.

GenAI Chat Multilingual 24 / 7
10K+
Conversations handled since launch
88.2%
Resolved without human escalation
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Office Interiors
02 / 06 · Service
Office Interiors
Office equipment · Maritimes, CA

A bilingual AI voice agent that handled hundreds of calls in its first weeks, cut call times in half with live eAutomate lookups, and dispatched tickets through CEO Juice — no new seats.

Voice AI EN · FR eAutomate
2,000+
Calls handled — still scaling
50%
Call time cut after integration
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Nexsyis
03 / 06 · SaaS
Nexsyis
Shop management SaaS · Collision

A production AI intake pipeline turning hundreds of inbound items per month into structured records inside Nexsyis — across every location, every upstream source, every format. Mechanism held private.

GenAI Pipeline Mixed-Format Intake Audit Trail
550/mo
Inbound items processed end-to-end
~28s
Avg. processing time per item
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04 / 06 · Financial Services
Internal Research Agent
Investment management

A senior-analyst-grade internal research agent — chat-native, entitlement-aware, citing every claim from 200K+ internal documents inside the firm's own perimeter.

Internal RAG Entitlement-Aware
7,200/mo
Internal queries answered firm-wide
92%
Answered cleanly, no escalation
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05 / 06 · Manufacturing
AP Automation Agent
Multi-entity manufacturing

A multi-entity AP automation agent — ingesting invoices across every inbound format, reconciling them automatically against the firm's purchase records, and posting straight to the ERP.

AP Automation Auto-Reconciliation
6,000/mo
Invoices processed across entities
96%
Straight-through processed
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06 / 06 · Call Intelligence
Sales Call Intelligence Agent
Insurance · Sales Operations

A call intelligence agent tapped into the firm's VoIP feed — every sales call scored within seconds, structured insights filed into the CRM, and months of conversations mined for what actually closes.

Call Intelligence Coaching Loop
+18%
Conversion lift in target segment
~2.5K/mo
Sales calls scored end to end
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